In Avaya Aura Call Center Elite - Implementation & Configuration training course, you will learn to administer a call center using the Avaya Aura Communication Manager.
By attending Avaya Aura Call Center Elite - Implementation & Configuration workshop, delegates will learn:
- Call center components, concepts, and terms
- Perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
- Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
- Create and test call vectors
- Avaya's call center applications used with Avaya Aura Call Center Elite
- Knowledge of Avaya Aura Communication Manager Administration
The Avaya Aura Call Center Elite - Implementation & Configuration class is ideal for:
- Those responsible for installation and implementation responsibilities on the Avaya Elite platform.