This Avaya Aura Contact Center Multimedia Implementation training course covers the implementation of Avaya Aura Contact Center Multimedia. You will install and configure Contact Center Multimedia on a preconfigured Windows server. You will configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface) and enable outbound capabilities using Contact Center Manager Administration. You will also use Avaya Aura Agent Desktop to accept and respond to e-mail and outbound contacts. You will get an overview of Avaya Aura Web Communication Software Development Kit, the Reference Implementation, and its capabilities. You will use Real-Time Reporting and Historical Reporting to monitor multimedia transactions handled by contact center agents and identify system errors using Contact Center Multimedia logging tools.
By attending Avaya Aura Contact Center Multimedia Implementation workshop, delegates will learn:
- Avaya Aura Contact Center and the components and operation of the Communication Control Toolkit
- Contact Center Multimedia Architecture, its features, and functionality
- Install Contact Center Multimedia in an established Avaya Aura Contact Center environment in accordance with customer requirements.
- Configure Contact Center Multimedia in an established AACC environment
- Install and use Avaya Aura Agent Desktop with e-mail and outbound contacts
- Configure Contact Center Multimedia for outbound contacts
- Configure Contact Center Multimedia for e-mail contacts
- Multimedia Web Communications and its configuration
- Contact Center Multimedia general administration
- Monitor Contact Center Multimedia contacts
- Maintain Contact Center Multimedia
Ability to:
- Configure and troubleshoot PCs and components of TCP/IP.
- Diagnose and isolate faults in LAN cabling and connectors.
- Use maintenance tools and software loads to determine and correct equipment failures.
The Avaya Aura Contact Center Multimedia Implementation class is ideal for:
- Personnel who install, configure, administer, and maintain Contact Center Multimedia in an established Avaya Aura Contact Center environment