In Manage and Develop Business Relationships training course, you will learn how the successful relationships in business would achieve genuine mutual benefit for both partner organizations. This means that client relationships can no longer be transactional and they need to be built on exceptional levels of trust and mutual understanding. A business, or client, relationship manager is responsible for defining and managing a broad spectrum of inter-business activities which enable business outcomes. They need to be understanding, yet challenging of their clients and capable of managing programmes that meet expectations for both their own and their clients' organizations. This demands the highest-level of interpersonal skills, and emotional intelligence.
By attending Manage and Develop Business Relationships workshop, delegates will learn to:
- Appreciate why business relationships are crucial
- Understand the value of developing your emotional intelligence
- Understand how to use your strengths to lead conversations
- Propose solutions that create mutual value
- Understand how to influence through collaboration and team - working
- Benefit from increased efficiency and innovation
This Manage and Develop Business Relationships class is designed for experienced negotiators, salespeople and business managers who wish to increase their strategic impact on their external and internal client relationships.