Call : (+91) 968636 4243
Mail : info@EncartaLabs.com
EncartaLabs

Manage and Develop Business Relationships

( Duration: 2 Days )

In Manage and Develop Business Relationships training course, you will learn how the successful relationships in business would achieve genuine mutual benefit for both partner organizations. This means that client relationships can no longer be transactional and they need to be built on exceptional levels of trust and mutual understanding. A business, or client, relationship manager is responsible for defining and managing a broad spectrum of inter-business activities which enable business outcomes. They need to be understanding, yet challenging of their clients and capable of managing programmes that meet expectations for both their own and their clients' organizations. This demands the highest-level of interpersonal skills, and emotional intelligence.

By attending Manage and Develop Business Relationships workshop, delegates will learn to:

  • Appreciate why business relationships are crucial
  • Understand the value of developing your emotional intelligence
  • Understand how to use your strengths to lead conversations
  • Propose solutions that create mutual value
  • Understand how to influence through collaboration and team - working
  • Benefit from increased efficiency and innovation

This Manage and Develop Business Relationships class is designed for experienced negotiators, salespeople and business managers who wish to increase their strategic impact on their external and internal client relationships.

COURSE AGENDA

1

The traits of successful business relationships

2

Understanding your personal strengths and levels of emotional intelligence

3

Working with clients, sponsors, stakeholders and key users

4

Getting to the heart of key business needs

5

Building trust and confidence

6

Using a questioning style to bring value to the relationship

7

Uncovering unspoken needs

8

Influencing people using a range of influencing styles

9

Negotiating to improve the outcome for both parties

10

Acting as a "thinking partner"

11

Handling objections and gaining commitment

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

Top
Notice
X