In Interpersonal Communications and Conflict Management Skills training course, you will learn to communicate clearly and directly through the use of verbal and nonverbal techniques. Not only will you recognize the consequence of poor communication, but how to ensure open communication and how to fix communication breakdown. You will learn how to deal with conflict situations, set clear expectations, and how to manage yourself and others in these difficult situations.
In this course, you will understand the nature of conflict and understand when conflict is positive or negative. You will learn various strategies for dealing with conflict, the skills necessary to resolve it, and the steps needed to reach a mutual understanding. By using exercises and role plays, we will practice defusing and resolving conflict.
By attending Interpersonal Communications and Conflict Management Skills workshop, delegates will learn:
- Interpersonal communication model and listening and questioning skills
- Nonverbal communication
- Identifying positive and negative conflict
- Strategies for dealing with conflict when it happens
- Skills necessary to uncover and deal with conflict
- A 3 part model for resolving conflict
- Develop personal action plans for conflict situations back at work
- Audio Visuals
- Exercises
- Activities / Group Work
The Interpersonal Communications and Conflict Management Skills class is ideal for:
- Anyone who wants to become proficient in dealing with conflict on the team.