Difficult people can be your team members or colleagues who seem to fight you at every turn. They can even be your bosses who don’t seem to listen or are extraordinarily demanding. Difficult simply love to complain incessantly and some may even pick fights with you or others, without any provocation or valid reason at all. Whatever form your difficult people take, dealing with them is more than challenging – it demands great interpersonal and communication skills.
This Managing Difficult People and Situations training course provides the essential skills and strategies to address difficult behaviours and situations at the workplace. You will learn powerful interpersonal and communication techniques to deal with different types of difficult people and situations. You will also learn how to resolve workplace conflict with a simple step-by-step approach, and practise phrases and strategies before using them at your workplace to achieve your desired results.
By attending Managing Difficult People and Situations workshop, delegates will learn to:
- Identify difficult people and understand their challenging behaviours
- Recognise different behaviour types and how to deal with them
- Recognise the root causes of conflict and how to deal with them
- See conflict as a type of communication
- Deal with their own and other people’s anger
- Counter negativity with positivity
The Managing Difficult People and Situations class is ideal for:
- Business owners
- Managers, supervisors and team leaders
- Customer service personnel
- Those who want to improve their interpersonal communication and work environment by learning how to deal with difficult people and situations