In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.
This Email Etiquette training course provides the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
By attending Email Etiquette workshop, delegates will learn to:
- Develop a heightened awareness of the potential perils of digital communication
- Master effective email structures to achieve clarity and successful communication
- Write for the reader, starting with effective subject lines
- Make the most of 'email estate'
- Carefully consider the email recipients
- Work within principles or 'rules of thumb' to ensure professional, clear & effective emails
- Perfect grammar because it matters
- Format messages for readability
- Write professionally and brand Broadcast emails
- Avoid senders regret by proof reading
- Understand the concept of 'netiquette'
- Master the inbox using some core principles and email functions