Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer care professionals. In this course, you will learn why customer care should be one of the top priorities in this increasingly competitive global economy.
In this dynamic, highly interactive workshop, you will learn to determine if your company is self-focused or customer-focused. In Customer Service training course, you will learn to recognize which of the three working styles your customer prefers and how to use that understanding to serve that customer better. We will help you deepen your customer communications skills. Understanding why customers become upset and how to calm them will be a central focus of this workshop. Time management and stress reduction strategies will also be discussed. All in all, the workshop will help you develop a customer-centric mindset and acquire a set of customer service tools that one can put to use right after the class.
Upon completion of Customer Service workshop, delegates will be able to:
- Develop a customer centric mindset
- Understand the rewards and penalties of customer service
- Identify if you are self-focused or customer-focused
- Deepen and enhance your customer service communication skills
- Determine your customer's working style (assertive, analytical or amiable)
- Calm upset customers with a five step process
- Sharpen Internet customer service skills
- Take control of time and manage it effectively
- Identify and reduce stress
- Hone email communication skills
This Customer Service class is intended for:
- Customer service professionals
- Supervisors
- Managers