This Symantec IT Management Suite - Diagnostics and Troubleshooting training course teaches the underlying components and methods used to troubleshoot the Symantec Management Platform along with the site infrastructure and ITMS solutions to keep it operating optimally. You will learn to define, diagnose and solve common platform and solution issues within the ITMS environment. You will also learn how to use the platform consoles and reports to analyze and monitor the environment to proactively monitor the environment.
By attending Symantec IT Management Suite - Diagnostics and Troubleshooting workshop, delegates will learn to:
- Understand the components and processes within the ITMS infrastructure.
- Understand the tools and methods used to pinpoint problems and implement solutions.
- Discover, diagnose, solve and communicate results common issues in the following areas:
- Symantec Management Platform (SMP)
- SMP Site Infrastructure
- Symantec Management Agents/Plug-ins
- IT Management Suite Solutions
- Basic understanding and working knowledge of Microsoft Windows operating systems and optionally Linux and Mac operating systems.
The Symantec IT Management Suite - Diagnostics and Troubleshooting class is ideal for:
- IT administrators who maintain and monitor ITMS processes like software distribution, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites:
- IT Management Suite
- Client Management Suite
- Asset Management Suite
- Server Management Suite