This SAP Solution Manager - IT Service Management Configuration training course will provide you with an introduction to SAP Solution Manager and its architecture. It continues with an explanation of IT Service Management and integration in other phases of Application Lifecycle Management. The scenario configuration and all usable master data are explained in detail. In the course, the several main processes of IT Service Management are explained and demonstrated. The course ends with guidance through the various customizing options to adopt the processes to customer needs.
By attending SAP Solution Manager - IT Service Management Configuration workshop, delegates will learn to:
- Describe the idea of Application Lifecycle Management and how IT Service Management is integrated in this process
- Explain the standard IT Service Management Processes offered by SAP Solution Manager
- Configure the SAP standard processes for IT Service Management
- Outline how to customize the IT Service Management processes according to your needs.
- Understand the new functionalities offered with SAP Solution Manager
- Attend a training on SAP Solution Manager Configuration for Operations or equivalent practical experience
- Attend a training on SAP CRM Customizing or equivalent practical experience
The SAP Solution Manager - IT Service Management Configuration class is ideal for:
- System Administrators
- Technology Consultants
- Helpdesk/CoE Support