This SAP Solution Manager - Application Operations training course will provide an overview of the key functions of Application Operations in SAP Solution Manager. You will learn to use the Monitoring tools in SAP Solution Manager to detect problems in their IT landscape quicker. The capabilities of SAP Solution Manager for supporting customers in regular administration tasks will be demonstrated including the usage and creation of Guided Procedures. Root cause analysis is a key requirement for efficient support of IT solutions and a superior method for resolving problems in a heterogeneous IT landscape quickly and permanently. You will learn to perform End-to End and component specific Root Cause Analysis with the diagnostics tools in SAP Solution Manager.
By attending SAP Solution Manager - Application Operations workshop, delegates will learn to:
- Understand and use the Monitoring and Alerting infrastructure (MAI) in SAP Solution Manager
- Use The SAP Solution Manager Administration work center for regular administration tasks
- Perform a cross-component root cause analysis with the E2E Diagnostics tools in SAP Solution Manager for performance and functional problems
- Perform component-specific root cause analysis for ABAP and non-ABAP based systems
- Use the CA Introscope for operation system and JAVA memory problems
- Define and use Guided Procedures for documenting administration tasks and solutions of known issues in IT landscapes
- Use EarlyWatch Alerts and Dashboards for analytics
- Knowledge about SAP AS architecture
- Basic knowledge of SAP Solution Manager
- Attend a training on SAP Solution Manager - Manage digital transformation or equivalent practical experience
- Attend a training on SAP Solution Manager - Configuration for Operations or equivalent practical experience
The SAP Solution Manager - Application Operations class is ideal for:
- System Administrators
- Solution Architects
- Application Management Team, especially team responsible to establish problem analysis and resolution
- Service Consultants
- Support Consultants
- Technical Consultants