In SAP Service Cloud training course, you will learn how to implement SAP Service Cloud. This will include configuration of service processes, including topics such as business process configuration, warranty management, registered products, and service levels.
By attending SAP Service Cloud workshop, delegates will learn to:
- Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
- set up and configure the solution to manage SAP Service Cloud business processes
- Describe the integration scenarios available with SAP Service Cloud
- Demonstrate SAP Service Cloud reporting capabilities
- Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
- Explain the different communication channels that are supported in SAP Service Cloud
- Explain and set up Service Levels, Categories and Work Distributions
- Understand knowledge base functionality in Service Tickets
- Explain and set up Registered Products and Installed Bases
- Explain and set up Warranty Management and maintenance plan in Tickets
- Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
- Understand Service Contracts in SAP Service Cloud
- Configure and Explain Visit planning in tickets
- Explain Response templates and its determination in Tickets
- Explain SAP Cloud for Customer Work Ticket integration with ERP
- CRM/Service domain knowledge
- SAP Cloud for Customer functional experience
The SAP Service Cloud class is ideal for:
- Application Consultants
- Business Analysts
- Business Process Architects
- Business Process Owners / Team Leads / Power Users
- Enterprise Architects
- Industry Specialists
- Program / Project Managers
- Solution Architects
- System Administrators
- Users