This SAP Field Service Management training course illustrates the main functionalities and concepts of SAP Field Service Management. This cloud solution supports field service technicians with real-time, automated workforce scheduling, planning, and dispatching for employees and provides self-service options for field service needs. In this course, you will also get a high-level insight into integration scenarios with SAP Service Cloud, SAP S/4HANA, SAP CRM, SAP Analytics Cloud.
By attending SAP Field Service Management workshop, delegates will learn to:
- Understand the full functionality of SAP Field Service Management solution web and mobile applications
- Understand and know how to configure & present new product features
- Can perform configurations using the Field Service Management Administration Module
- Can work with business rules
- Can present use case scenarios as an administrator, dispatcher, field technician
- Can provide first level support to their client
- Know where to get additional information, best practices and documentation
- General knowledge of SAP Field Service Management
The SAP Field Service Management class is ideal for:
- Functional Consultants
- System Administrators
- Technology Consultants
- End Users