By attending SAP CRM - Overview training course, you will learn to:
- Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels
- Evaluate integration aspects between SAP CRM and other components
- Basic Knowledge of CRM processes in general
- Knowledge of SAP ERP, in particular in the Sales and Service environment
This SAP CRM - Overview class is ideal for:
- SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM
- Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution