Siebel Loyalty Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

In Siebel Loyalty training course, you will learn to create and configure a loyalty program, including how to create and support loyalty point types and manage loyalty tiers. You will learn to design, implement, and test promotions. You will learn to register and qualify loyalty partners, define partner terms, specify partner products, and organize products in catalogs.

By attending Siebel Loyalty workshop, delegates will learn to:

Create loyalty program point types
Describe the role of the different Siebel Loyalty applications
Create a loyalty program
Create and test loyalty promotions
Create loyalty program tier classes, tiers, and tier promotions
Create base and accrual promotions
Configure redemptions in Siebel Loyalty
Create loyalty products and catalogs
Configure Siebel Loyalty member services
Configure Siebel Loyalty server components and parameters
Use Siebel Loyalty Web services

Basic Windows navigation and file management skills

This Siebel Loyalty class is intended for:

Administrators
Business Analysts
Application Developers
Project Managers

Introducing Siebel Loyalty

Defining key Siebel Loyalty terms
Identifying important Siebel Loyalty entities
Describing three Loyalty applications

Creating Loyalty Programs and Points

Creating a loyalty program record
Creating loyalty point types

Creating Loyalty Promotions

Describing the components of a loyalty promotion
Designing promotion rules
Creating and testing a loyalty promotion

Administering Loyalty Partners

Configuring Siebel Loyalty for partner operations
Creating partner users
Describing a scenario of a partner using Siebel Loyalty Partner Portal
Performing administrative tasks to support loyalty partners

Creating Loyalty Programs: Tiers

Creating loyalty tier classes and tiers
Defining tier promotions for each tier

Setting Up Accruals

Describing the roles of accrual and base promotions
Creating a base promotion
Creating accrual promotions

Configuring Redemptions

Setting up airline and non-airline redemptions
Managing redemption packages, vouchers, point loans, and points-to-pay conversion

Loyalty Products and Catalogs

Creating loyalty products
Creating a catalog and categories for loyalty products

Administering Member Services

Describing loyalty member enrollment
Performing member enrollment and services
Implementing a member service using an admin promotion

Configuring Siebel Loyalty

Configuring Siebel Loyalty server components
Optimizing Siebel Loyalty performance with server keys and system preferences
Modifying lists of values to meet business requirements
Adding employees as Siebel Loyalty users

Siebel Loyalty Web Services

Describing Siebel Loyalty Web services
Publishing a Siebel Loyalty inbound Web service

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Siebel Loyalty

COURSE AGENDA