In Siebel Public Sector training course, you will learn to apply general Siebel Customer Relationship Management (CRM) features to the Public Sector application. Tasks include adminstrative (set up) tasks as well as end-user (agent) tasks.
By attending Siebel Public Sector workshop, delegates will learn to:
- Process change of circumstances and appeals
- Approve and assign cases
- Track time spent on cases
- Run and schedule reports
- Use the Public Sector eService and Provider Portals
- Create and use templates
- Describe view and data access
- Create and manage cases
- Create and use assessments
- Create and use benefit programs and service plans
- Navigate the application and manipulate data
- Siebel Business Automations
- Siebel Tools
- Oracle Policy Automation (OPA) Connector for Siebel
This Siebel Public Sector class is ideal for:
- Administrators
- Business Analysts
- Functional Implementors
- Process Developers
- Project Managers
- Team Leaders