8D Problem Solving Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

This 8D Problem Solving training course provides a deep understanding of the eight disciplined steps involved in the problem-solving process. You will learn how to define the problem, form a cross-functional team, conduct root cause analysis, develop and implement corrective actions, and establish preventive measures to mitigate future issues.

The 8D problem-solving method is a powerful tool for systematic and sustainable problem solving. It can be used for addressing both internal problems and customer complaints across all areas of a company. The method involves more than just filling out an 8D report.

By attending 8D Problem Solving workshop, delegates will learn to:

Use the 8-Discipline process to work through and solve a problem in a team.
Use problem-solving tools and techniques to collect and analyze data, make decisions and evaluate the effectiveness of an implemented solution.
Document team progress and solutions using forms and worksheets.

Learners should have a specific team problem-solving project in mind to work on before taking this course.

The 8D Problem Solving class is ideal for:

Front Line Employees, Engineers, Quality Professionals, Managers

Discipline D1

Use a Team Approach
Form an effective project team.
Define roles of the team members.
Set boundaries of freedom for the team.
Help get the team started up.

Discipline D2

Describe the Problem
Understand the scope and magnitude of the problem.
Develop a Problem Statement.
Recognize that the task is to investigate the problem, not jump to solutions.

Discipline D3

Interim Containment
Determine if Interim Containment is needed.
Design and put temporary measures into place to “buy time” until a permanent solution can be developed and implemented.
Verify that interim containment measures are working.

Discipline D4

Define the Root Causes
Use process mapping techniques to clarify the bounds of the process.
Identify relationships between causes and the resulting effect using Cause and Effect Diagrams.
Collect data and then use data display tools to visually analyze that data.
Use Investigative Tools to uncover more clues to the root cause.
Conduct confirmation runs to verify that the root cause has been found.

Discipline D5

Develop Solutions
Identify potential solutions that address the root cause.
Consider solution candidates that will prevent the root cause from recurring as well as detection approaches that warn if the problem may recur.
Remove candidates that are not practical, feasible or cost-effective from consideration.
Use decision matrices to select the most balanced solution.

Discipline D6

Implement the Solution
Understand how to develop Action Plans using either Simple or Complex Action Plans formats.
Learn how to use Project Management tools such as Activity Plans, PERT Charts and Gantt Charts to develop Action Plans to manage and track implementation of the solution.
Recognize that the solution has been not fully implemented until related documentation is updated and communication has been completed with all involved parties.

Discipline D7

Prevent Recurrence
Use techniques to ensure the problem does not recur.
Know which associated documents and systems to update.
Remove Interim Containment measures.
Recognize how powerful it can be to share LESSONs Learned.

Discipline D8

Congratulate the Team
Encourage the organization to recognize the problem-solving team for a job well done.
Ensure the problem-solving team recognizes those that have assisted them.

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8D Problem Solving

COURSE AGENDA