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EncartaLabs

Oracle Advanced Collections

( Duration: 1 Day )

This Oracle Advanced Collections training course provides a thorough introduction to using the Dunning based Collections method. You will learn the key steps involved in the configuration of Oracle Advanced Collections together with its use in day to day operations.

By attending Oracle Advanced Collections workshop, delegates will learn to:

  • Differentiate between the two key Collections methods
  • Identify, review and update key set up steps for Dunning-based credit control
  • Carry out day to day administrative tasks for Dunning-based Collections, as well as the range of Collections Agent user tasks, including running reports and reviewing customer metrics.

  • A good understanding of the Receivables function in your organisation is required together with an appreciation of the approach to credit controlling that the organisation is currently using.

The Oracle Advanced Collections class is ideal for:

  • Credit control managers and staff, finance staff or those who provide support to them such as systems administrators.

COURSE AGENDA

1

Course Introduction

2

Introduction to Collections

  • Collections Responsibilities
  • Collections Agent
  • Collections Manager
  • Collections Administrator
  • Collection Methods
  • Dunning based Collections
  • Operational Data Levels
3

Setup In Related Applications

  • Set up in Related Applications
  • Define Employees
  • Define Collectors
  • Define Resource Groups
  • Define Resources
  • View Resource Hierarchy
  • Assign Collectors
  • Define Profile Classes
  • Other Related Applications
  • iReceivables
  • Notes
  • Tasks
  • XML Publisher
  • Customer Interaction Tracking
  • Oracle Customer Interaction History
  • Other Applications
4

Dunning Setup Overview

  • Dunning Set up
  • Set up Questionnaire
  • Pre-configured Elements
  • Collectors Work Queue Nodes
  • Work Queue Profile Options
  • Dunning Plan Set up Requirements
  • Set the Collections level
  • Create Templates for Dunning Correspondence
  • Select an Aging Bucket for Dunning Plans
  • Set Dunning level
  • Create a Dunning Plan
  • Set up the UWQ for Dunning Plans
  • Review Scoring Engines
5

Strategy Setup Overview

  • Strategy Overview
  • Scoring Components
  • Scoring Engines
  • Work Items
  • Strategies
  • Strategy Defaults
  • Enabling Strategies tab in Collections window
6

User Procedures

  • Advanced Collections User Interface
  • Collections window
  • Collections tab
  • Profile
  • History
  • View Correspondence History
  • View Adjustment History
  • View Promises History
  • View Dispute History
  • View Interaction History
  • Accounts
  • Transactions
  • Aging
  • Notes
  • Tasks
  • Collectors Work Queue
  • Customer Search
  • Quick and Expanded Search
  • Saved Results
  • Designating Collections and Dunning Contacts
  • Transaction Processing
  • Payment Processing
  • Promises to Pay
  • Reversing Payments
  • Adjusting Invoices
  • Place an Invoice in Dispute
  • AR Credit Memo Approval Request
  • Working with the eBusiness Center
  • Process a Callback
  • Creating Tasks Manually
  • Broken Promise Items
  • Transfer ownership of a Callback task
  • Update a Callback task
  • Reassign Ownership
  • Reassign Ownership for a Fixed Time Period
7

Administer Dunning Plans

  • Dunning Plan Administration
  • IEX: Promise Reconciliation
  • IEX: Scoring Engine
  • IEX: Send Dunnings for Delinquent Customers
  • IEX: Create Dunning and Broken Promise Callbacks
  • IEX: Populate UWQ Summary Table
8

Reports

  • Reports
  • Campaign / Collector Outcome Summary Report
  • Promise Reconciliation Report
  • Payment Campaign / Collector Summary / Detail Report
  • Collections Campaigns
9

Later Stage Delinquencies

  • Enable the Lifecycle tab in Collections
  • Updating a Delinquency
  • Litigation
  • Repossession
  • Bankruptcy
10

Metrics

  • Metrics
  • View existing Metrics
  • View Metrics in Collections window

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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