The OpenText Qfiniti Advise - Design training course is intended for call center managers, supervisors, software administrators, evaluation stakeholders, quality analysts, and other stakeholders. This course helps you to prepare the Qfiniti Advise evaluation forms suitable for performing evaluations using Qfiniti Advise.
By attending OpenText Qfiniti Advise - Design workshop, delegates will learn to:
- Review current evaluation forms
- Determine if changes should be made to existing evaluation forms
- Discuss best practices
- Discuss how HP Qfiniti Advise scores evaluations
- Explain scoring using relative weights
- Create an evaluation alert
- Maintain evaluation alerts
- Define and create questions using answer types
- Define and create performance areas
- Create evaluations
- Define an evaluation classification
- Apply an evaluation classification
- Define a snapshot report
- Define a scheduled report
- Define filters
- This OpenText Qfiniti Advise - Design class is intended for Functional / Business Analysts
- Familiar with organization's evaluation criteria