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EncartaLabs

OpenText Assure Case Management - Fundamentals

( Duration: 2 Days )

The OpenText Assure Case Management - Fundamentals training course provides the knowledge and ability to use all the application functionality of the Assure for Case Management product including the Case Management process and all supporting processes. The course also provides users with an understanding of the types of customization that may be performed to support advanced applications that have requirements that go beyond the basic package.

  • None

The OpenText Assure Case Management - Fundamentals workshop is ideal for Users who require an in depth knowledge of all aspects of Assure for Case Management functionality

COURSE AGENDA

1

Overview of Assure for Case Management

2

OpenText MBPM concepts

3

Functionality of the Assure for Case Management Work Center and the Smart Business Workspace

4

Initiate a Case in the Work Center

5

View and Navigate Case Records in the Work Center

6

Search for Cases in the Work Center

7

Describe Case Lifecycle and Actions

8

Initiate Work Center Processes Using Blank Forms

9

Create Checklists (Lists of Tasks (Case Activities))

10

Create and Manage Tasks (Case activities)

11

Request Reports and Charts in the Work Center

12

Explain how to use and maintain the Knowledge Repository

13

Explain the functionality of the Assure for Case Management Service Center

14

Initiate a Case in the Service Center

15

View and Navigate Case Records in the Service Center

16

Search for Cases in the Service Center

17

Explain and use the Action Menu in the Service Center

18

Explain OpenText Content Server Integration

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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