The OpenText Assure Case Management - Administration training course provides users with an understanding of the types of Work Center and Service Center administration that are required on a daily basis. For Work Center this includes managing users, passwords, roles, support team assignments, accounts and contacts. It also includes Business Activity Monitoring, Process Monitoring and To-Do List management. For Service Center, daily administration includes managing accounts, contacts, Service Center roles and monitoring service level metrics (SLAs). The course also provides users with an understanding of the requirements to set up and configure the Work Center and Service Center and modify the configurations when applications are implemented or updated and when the Work Center or Service Center must be enhanced to support changing user requirements.
- Attend a training on OpenText Assure Case Management - Fundamentals or equivalent practical experience.
The OpenText Assure Case Management - Administration workshop is ideal for Users who will be responsible for performing Assure for Case Management administration functions for the Work Center and Service Center including managing users, roles, teams, accounts, contacts, and system configuration.