This Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) training course covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.
By attending Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) workshop, delegates will learn to:
- Describe the capabilities and functionality of Dynamics 365 Marketing
- Describe the capabilities and functionality of Dynamics 365 Sales
- Describe the capabilities and functionality of Dynamics 365 Customer Service
- Describe the capabilities and functionality of Dynamics 365 Field Service
- Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)
- Fundamental understanding of customer engagement principles and business operations.
- An understanding of cloud computing is helpful, but isn't necessary.
The Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) class is ideal for:
- Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
- Developers who want to highlight their understanding of business operations and CRM
- Recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level