This SMAX Technical Configuration for Configuration and Asset Managers training course covers how a configuration and asset manager uses the Service Management Automation X (SMAX) agent interface to obtain and maintain current information about business services and devices used in tracking defects, change requests, and problems.
You will learn to describe the services and all its components, collect current information about a new Online Book Store business service to close defects, fulfill change requests, and solve problems as well as manage contracts with the vendors. This course helps you to create, handle, and track these individual assets that support your business services.
By attending SMAX Technical Configuration for Configuration and Asset Managers workshop, delegates will learn to:
- Describe the basic architecture of SMAX
- Explain the SACM model hierarchy and relationship
- Create a service definition
- Create an actual service
- Create a service component
- Create a device (asset) record
- Create a system element
- View impact
- Manage Stockroom and reserve an asset
- Create an asset model and receive an asset
- Manage software asset license
- Create a subscription for an asset manually
- Manage an existing vendor and add a brand
- Add a maintenance contract
- Create a report and manage the dashboard.
- Familiarity with different roles in an IT service management environment
- Familiarity with different flavors of the user interfaces provided by SMAX
- Familiarity with different versions of the SMAX available
The SMAX Technical Configuration for Configuration and Asset Managers class is ideal for:
- IT Asset managers and IT Configuration Managers and Designers