This MicroFocus Service Manager - Administration training course focuses on the tasks required to deploy a new Service Manager system and the ongoing tasks required to keep the system running efficiently.
By attending MicroFocus Service Manager - Administration workshop, delegates will learn to:
- Describe the Service Manager environment and architecture
- Install the various components of Service Manager
- Describe the various implementation options (such as default ports, load balancing, components)
- Perform tasks and set-up activities that are generally performed prior to moving the system to Production
- Perform ongoing monitoring, debugging, troubleshooting, and administrative tasks
- Perform additional administrative tasks related to reporting, surveys, and customizing the Web client
- Perform optional tasks, such as:
- Configuring Smart Analytics
- Managing your entity relationships, running data reference check reports, and generating entity relationship diagrams
- Have familiarity with Service Manager processes and workflows
- Have familiarity with Service Manager configuration tools
The MicroFocus Service Manager - Administration class is ideal for:
- System Administrators and other personnel responsible for the implementation of Service Manager.