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EncartaLabs

MicroFocus Smart Analytics

( Duration: 5 Days )

This MicroFocus Smart Analytics training course provides the skills required to implement, use, and maintain the Smart Analytics module in Service Manager. This training is useful for persons responsible for supporting and configuring Smart Analytics.

By attending MicroFocus Smart Analytics workshop, delegates will learn to:

  • Describe the components and benefits of Smart Analytics
  • Explain the benefits of Smart Analytics
  • Demonstrate Smart Ticket and Hot Topic Analytics
  • List the steps to install Smart Analytics
  • Conduct training and testing to fine-tune Smart Ticket
  • Conduct data cleansing and tuning, and add stop words and phrases
  • Export and import Smart Analytics intelligence

  • Extensive knowledge of Service Manager

The MicroFocus Smart Analytics class is ideal for:

  • Administrators, Configurers

COURSE AGENDA

1

What is Smart Analytics?

  • Describe the components of Smart Analytics
  • Explain the benefits of Smart Analytics
  • Demonstrate a Smart Ticket from different personas
  • Demonstrate Hot Topic Analytics
2

Smart Analytics Installation, Integration, and Configuration

  • Describe Smart Analytics architecture at a high level
  • List the steps to install Smart Analytics
  • Integrate Smart Analytics with Service Manager 9.4x
  • Describe the configuration of Smart Ticket’s category and service fields
  • Describe the purpose of training and testing for Smart Tickets
  • Know when you need to train and test the Smart Ticket configuration
  • Describe Smart Analytics license requirements
3

Tailoring Smart Analytics

  • Extend Hot Topic Analytics to another module
  • Add an advanced search filter to a new topic map
  • Conduct further configuration of Hot Topic Analytics
4

Improving the Accuracy and Content of Smart Analytics

  • Recognize the functions of data cleansing, stop words, stop phrases, and tuning
  • Explain why tuning Smart Tickets improves the accuracy of autoclassification
  • Improve tuning results by adding specific interactions that serve to tailor IDOL tuning
  • Improve the data set used by IDOL through data cleansing
  • Add stop phrases to improve Hot Topic Analytics
  • Remove unwanted words from IDOL searching with stop words
  • Describe where to get further information for exporting and importing Intelligence
5

Transferring Smart Analytics Intelligence between Systems

  • Describe the high level steps involved with transferring intelligence from a source server to a target server
  • Unload Service Manager intelligence data
  • Use the Smart Analytics Assistant to back up the index and category data
  • Load intelligence data into Service Manager
  • Restore intelligence data into Smart Analytics

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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