In ServiceNow - Service Mapping Fundamentals training course, you will learn to discover and model business services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.
- A fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices
- Experience configuring monitoring and discovery tools and working knowledge of UNIX and/or Windows servers is highly recommended
The ServiceNow - Service Mapping Fundamentals workshop is ideal for:
- IT Operations Managers
- ServiceNow Administrators