The IBM Tealeaf - Customer Service Optimization training course empowers customer service representatives to resolve customer issues quickly and with enhanced insight by leveraging IBM Tealeaf's replay capability.
By attending IBM Tealeaf - Customer Service Optimization workshop, delegates will learn to:
- Describe the benefits of the IBM Tealeaf cxReveal tool to Customer Service Representatives, Tier II Support and the company's customers
- Determine the best methods to search for a customer session as well as appropriate situations to search and replay
- Use IBM Tealeaf to understand and validate an online customer issue
This IBM Tealeaf - Customer Service Optimization class is specifically designed for new Tealeaf users who will use cxReveal to resolve customer issues and investigate escalated issues, and the supervisors who manage these teams.