In People Management Essentials training course provides essential strategies for managing and leading team members effectively and enhancing their performance. Knowing how to communicate more effectively and how to motivate and handle difficult individuals will also provide the negotiation skills necessary to manage change and resolve conflict in the team.
By attending People Management Essentials workshop, delegates will learn to:
- Discuss work and personal issues openly and constructively with staff
- Encourage and inspire staff to perform optimally
- "Read" a situation involving staff issues perceptively and respond accordingly
- Bring out the best in staff by providing timely information relevant to performance
- Negotiate with staff to deliver the best outcome for all stakeholders
- Identify clearly the issues involved in managing difficult people and situations
- Overcome the different types of resistance/roadblocks generated by staff to prevent moving forward
- Assist staff to move forward from the problems they are currently encountering
- Resolve conflict that staff have with other team members, including their manager
There are no pre-requisite knowledge or skills for this entry-level people management workshop. Delegates are however advised to familiarize themselves with their own company's human resource policies prior to attending this Program. In particular, their Company's policy in relation to effective people management, e.g. communication channels used, timing of performance reviews and conflict resolution procedures.
This People Management Essentials class is intended for All managers and supervisors wishing to improve their skills in managing and leading their staff.