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EncartaLabs

Key Performance Indicators (KPI)

( Duration: 4 Days )

Key Performance Indicators are increasing standards in large, medium and some small organisations as well as by Governments. As with most management concepts understanding the purpose, application, implementation and optimisation of KPIs varies from breathtakingly good to various degrees of destructive'ness. If KPIs (as part of Business Performance Improvement or BPI) are properly applied and used they can have a fundamental effect on the culture and the competitive performance of any organisation large or small. This Key Performance Indicators training course will provide the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms.

By attending Key Performance Indicators workshop, delegates will learn:

  • Introduction, philosophy and background
  • The importance of processes
  • Establishing KPIs
  • Implementation plans
  • Collection, presentation, evaluation, meetings, culture and summary.

COURSE AGENDA

1

Understanding KPIs

  • What do KPIs mean?
  • Vital principles.
  • Plan do check act.
  • Short interval controls
  • All work is a process
  • Horizontals and verticals, pipelines and silos blind spots.
  • Waste within processes and between processes, opportunities
  • BPI and cultures long term, short and medium term wins
  • Lessons from TQM, Continuous Improvement, and Theories of Motivation etc.
2

The road map for implementation

  • High level process map, what are the key processes.
  • Primary recording
  • Data analysis
  • Variation and Statistical Process Control
  • Identifying the 'gaps' and setting targets
  • Action Review Meetings
  • Problem Solving Meetings
  • Physical > Logical > Emotional
  • Teamwork
  • Recognition
3

KPI selection principles

  • High Level Process Maps
  • Process Mapping to get KPIs and to identify improvements
4

KPI selection in practice

  • Operational and non-operational functions
  • Perspective of various stakeholders
  • Identify the scope for improvements
  • Problems with accessing data, analysing it and getting people involved in resultant actions
5

Rolling out the KPIs

  • The road map for implementation
  • The importance of emotional commitment
  • Planning the introduction of KPIs
  • Charts, time and dependences
  • Establishing the total scope and stages of coverage
  • Undertaking leaking pipe workshops to gain commitment and identify potential for early wins
  • Training people to map the processes and establish the KPIs
  • Appointing Steering group/s and their roles to monitor and solve problems
  • Appointing champions
  • Using a small team to identify identifying data collection problems and methods, so that the ground is prepared and issues anticipated.
  • Setting up displays, Action Review Meetings and Improvement Teams
  • Documentation, data, display, analysis and reporting
6

Documentation

  • Primary recording
  • The principle of 'automatic-realtime'
7

Data visualisation and best practice presentation

  • Using IT to deal with the data
  • Dashboards and drill downs
  • Different style of presentation to identify the 'gaps' and how they are being closed
8

Data collection

  • The importance of display to changing attitudes and awareness’s
9

Analysis and reporting

  • Consideration of the likely opportunities using principles of Lean operations
  • Simple and more complex analysis
  • Where Statistical Process Control may be appropriate
  • States of control:- Chaos, Brink of Chaos, Brink of Perfection
10

Decision making and communication

  • The importance of quantification of improvement in specifics
  • Evaluation of waste, 'cost of quality' and the serious errors than can be made without understanding of cost behaviours.
11

Creating a performance related culture

  • Aligning the programme with the business strategy
  • Top Management's role
  • Road blocks to culture change and ways to remove or circumvent the road blocks
  • Teamwork has to be integrated with horizontal management
  • Understanding motivation
  • The manager's job in an improvement organisation
  • The importance of meetings and dealing in facts
  • Using targets CORRECTLY in order to drive Continuous/Continual Improvement
  • The importance of visions and missions
  • The views of significant writers

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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