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EncartaLabs

Professional Cloud Service Manager (PCSM)

( Duration: 3 Days )

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments. This Professional Cloud Service Manager (PCSM) training course prepares for the PCSM exam.

By attending Professional Cloud Service Manager (PCSM) workshop, delegates will learn:

  • Cloud service management terminology, definitions, and concepts
  • Basic terminology related to cloud service management
  • Analyze an organization's strategic assets and capabilities to successfully design, deploy, and run cloud services
  • Important roles involved in cloud service management
  • Relationship between cloud provider and cloud consumer
  • Potential risks and benefits of adopting a cloud strategy
  • Produce an initial cloud adoption strategy
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services
  • Analyze the impact of demand and how to "right-size" cloud services at the design stage
  • What a cloud marketplace is and differentiate between the consumer's and provider's perspective of a cloud marketplace
  • Effective demand management across cloud-based service models
  • Benefits, risks and issues of DevOps within an IT organization
  • Appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations
  • Various pricing models for cloud services
  • Challenges with purchasing cloud-based services
  • A hybrid IT cost model
  • Key governance requirements of cloud service provision
  • Cloud service management principles into ICT operations and IT service management
  • Link cloud value back to IT strategy
  • IT frameworks and standards
  • Complexities involved in designing, deploying, and running cloud services
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organization

The Professional Cloud Service Manager (PCSM) class is ideal for:

  • IT managers
  • CIOs
  • Service managers (with or without an ITIL background)
  • Service management professionals
  • Cloud strategy and management consultants
  • Service architects, technical pre-sales consultants
  • IT professionals

COURSE AGENDA

1

Course Introduction

  • Overview
  • Course Learning Objectives
2

Cloud Service Management Fundamentals

  • History of Cloud Computing
  • Basics of Cloud Service Management
  • Service Perspectives
  • Relationship with ITSM
  • Cloud Service and Support Models
3

Cloud Service Management Roles

  • Cloud Management Roles
  • Service Management Roles
  • Organizational Roles
4

Cloud Service Strategy

  • Cloud Strategy Fundamentals
  • Key Drivers for Adoption
  • Risk Management Overview
5

Cloud Service Design, Deployment, and Migration

  • Basics of Cloud Service Design
  • Dealing with Legacy Systems, Services, and Applications
  • Benchmarking of Cloud Services
  • Cloud Service Capacity Planning
  • Cloud Service Deployment and Migration
  • Cloud Marketplace
6

Cloud Service Management

  • Cloud Service Management Perspective
  • Cloud Service Level Management and Service Assurance
  • DevOps in a Hybrid IT and Cloud Computing Environment
  • Managing Cloud Service Configurations
  • Change Management for Cloud Computing Environments
  • Reacting to Demand for Cloud Services
7

Cloud Service Economics

  • Pricing Models for Cloud Services
  • Procurement of Cloud-Based Services
  • Cloud Service Charging
  • Cloud Cost Models
8

Cloud Service Governance

  • Basic Governance Definitions
  • Cloud Governance Framework
  • Cloud Governance Considerations
9

Showing the Value of Cloud Services

  • Understanding the Value of Cloud Services
  • Linking the Value of Cloud Services to Strategy
  • Measuring the Value of Cloud Services 191
10

Popular Service Management Frameworks

  • Best-Practice Frameworks
  • ISO Standards
  • Governance Frameworks
  • Cloud Standards

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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