Cloud Service Manager Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

This Cloud Service Manager training course enables you to design and deliver cloud services.

By attending Cloud Service Manager workshop, delegates will learn to:

Explain cloud service management terminology, definitions and concepts
Understand basic terminology related to cloud service management
Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services
Identify important roles involved in cloud service management
Understand the relationship between cloud provider and cloud consumer
Identify potential risks and benefits of adopting a cloud strategy
Produce an initial cloud adoption strategy
Illustrate the benefits and drive the adoption of cloud-based services within an organization
Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services
Analyze the impact of demand and how to "right size" cloud services at the design stage
Understand the cloud marketplace, and know how to differentiate between the consumer’s and provider’s perspective of a cloud marketplace
Implement effective demand management across cloud-based service models
Identify the benefits, risks and issues of DevOps within an IT organization
Determine appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations
Understand various pricing models for cloud services
Understand challenges with purchasing cloud-based services
Explain a hybrid IT cost model
Understand key governance requirements of cloud service provision
Identify cloud service management principles into ICT operations and IT service management
Link cloud value back to IT strategy
Explain IT frameworks and standards
Understand the complexities involved in designing, deploying, and running cloud services
Compare and contrast cloud service management with traditional IT service management in the existing IT organization

The Cloud Service Manager class is ideal for:

IT Managers
CIOs
Service Managers
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical Pre-Sales Consultants
IT Professionals

Suppliers, Brokers, and Carrier Management

Critical impacts of cloud computing on the service management role
Consequences of multi-tenancy models on service provision

Cloud Service Strategy

Subscription models and other unique financial features of cloud computing
Impact of incorporating cloud elements into a mixedenterprise service portfolio

Federated Cloud Service Desk

The impact for consumer, provider and intermediary of operating a cloud service desk as part of a multi-layered end-to-end support function
Impacts of federated cloud service desk management as it applies to SaaS, PaaS and IaaS deployment models

Cloud Asset Transition Management

Key stages of the cloud asset management life cycle
Usage patterns of assets in a given scenario

Cloud Ecosystem Management

Examine cloud computing as part of the wider global landscape so that you can incorporate the wider ecosystem perspective in your role
Explain the wider impact of cloud computing models on global business and IT
Governance requirements of service provision in a cloud environment (data, policy and purchasing)

Service Design, Project Management, Provisioning, Assurance, Reporting, Redefinition and Retirement, Capacity Planning, Deployment, and Chargeback

Project management principles for managing virtualization of applications
Service management process lifecycle stages with example scenarios
Service delivery responses and strategies

Cloud Tiers and Service Management Availability

Availability tiers for the main defined cloud environments
Maintenance strategies for multi-tenancy clouds that are appropriate to multiple levels of service provision

Distributed and Federated SLA

Key features of provider relationship management with different types of cloud SLAs
Service strategies across a distributed cloud scenario to ensure consistent provision in accordance with SLAs

Cost of Quality, Acquisition, Transition, and Operation in Cloud

Cost in a service transition and transformation situation
Priorities at the key stages of the transition and transformation processes

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Cloud Service Manager

COURSE AGENDA