The Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) training course is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining Cisco Unified Web and E-Mail Interaction Manager, including a common platform and either Cisco Unified E-Mail Interaction Manager (EIM) or Cisco Unified Web Interaction Manager (WIM) or both.
By attending Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) workshop, delegates will learn:
- Features and functions of Cisco Unified EIM and Cisco Unified WIM for Cisco Unified Contact Center Enterprise (CCE)
- Architecture of Unified EIM and Unified WIM
- Manage new users, roles, groups, and queues
- Configure Cisco Unified EIM and Cisco Unified WIM
- Create and manage an entire Knowledge Base
- Create and manage workflows
- Use of the Agent Console
- Integration and configuration of Cisco Unified CCE
- Manage the web chat system
- Examine supervisory tools, monitor agent work, join chat sessions, and create and use monitors and reports
- Troubleshoot Cisco Unified EIM and Cisco Unified WIM issues and configure Cisco Unified CCE
The Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) class is ideal for:
- Individuals who will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted
- Individuals who will be system users on Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE and Cisco Unified Contact Center Hosted