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Cisco Collaboration Systems - Administrator (CSR12ADMIN)

( Duration: 5 Days )

This Cisco Collaboration Systems - Administrator (CSR12ADMIN) training course provides skills and knowledge necessary for initial Cisco Collaboration Systems setup, integration, and configuration as well as day-to-day administration and management tasks. It focuses on the initial design, integration, configuration, and administration of Cisco Collaboration applications. It includes hands-on labs focused on configuration, verification, administration, and day-to-day management tasks.

By attending Cisco Collaboration Systems - Administrator (CSR12ADMIN) workshop, delegates will learn to :

  • Understand and implement Cisco Unified Communications Manager and its features
  • Understand and implement Cisco Unity Connection and its features
  • Understand and implement Cisco Unified IM and Presence and its features

  • Knowledge of traditional PBXs.

The Cisco Collaboration Systems - Administrator (CSR12ADMIN) class is ideal for:

  • Support engineers, administrators, or anyone who needs an understanding of the Cisco Collaboration solution.



Cisco Unified Communications Manager

  • Introduction and Overview of the Cisco Collaboration application including licensing
  • Planning and design of a Cisco Collaboration environment and adaptation to meet business requirements
  • Registration of telephones using pools and templates to ensure a modular and efficient administration
  • Administration of local end users and synchronization of users from an LDAP server, including LDAP authentication
  • Description of gateways and their protocols H. 323, MGCP and SIP as well as establishing a connection to a SIP service provider)
  • Description of dial plan components, including call routing logic and digit manipulation
  • Description of call privileges and location-based bandwidth limitations for audio and video calls
  • Description of media resources and media control for conferences, transcoding, MOH and other applications
  • Implementation of Extension Mobility
  • Implementation of call coverage such as call acceptance, hunt groups, intercom and others
  • Implementation of Mobile Connect (single number reach)

Cisco Unity Connection

  • Integration of Cisco Unity Connection with Cisco Unified Communications Manager
  • Set up of Cisco Unity Connection system settings, authentication and other basic settings
  • Set up of templates and Class of Service for modular administration
  • Synchronization of users from anLDAP server to Cisco Unity Connection
  • Configuration of call forwarding to Cisco Unity Connection including call routing
  • Configuration of an Auto Attendant: Greeting of users and forwarding to call groups
  • Configuration of Unified Messaging (single inbox)

Cisco Unified IM and Presence

  • Integration of Cisco Unified IM and Presence into Cisco Unified Communications Manager
  • Integration of Cisco Jabber with Cisco Unity Connection and activation of Enterprise Instant Messaging
  • Set up an LDAP server as contact source for the resolution of number to name
  • Provisioning of Cisco Jabber for desktop and softphone mode

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.