This CA Service Desk Manager - Configuring Incident and Problem Management training course provides skills to efficiently navigate through CA SDM and determine the quickest path to an effective resolution of incidents and problems.
By attending CA Service Desk Manager - Configuring Incident and Problem Management workshop, delegates will learn to:
- Align CA SDM incident and problem management functionality and application behavior to map to your business processes.
- Determine the quickest path to an effective resolution of incidents and problems.
- Attend a training on CA Service Desk Manager - Administration or equivalent practical knowledge
The CA Service Desk Manager - Configuring Incident and Problem Management class is ideal for:
- Incident Managers
- Problem Analyst/ Managers
- Technical Support Analysts
- Implementation Consultants
- Service Desk Analyst/Administrators