This CA Service Desk Manager - Managing Knowledge training course covers manging knowledge documents and giving permissions. In this course, you will administer the knowledge management system, populate the knowledge repository, and enhance knowledge management efficiency. These vital skills enable you to integrate knowledge withself-service so that end users can find information or resolve issues instantly, reducing the burden on the service desk, which in turn saves your organization time and money by resolving incidents more quickly.
By attending CA Service Desk Manager - Managing Knowledge workshop, delegates will learn to:
- Optimize users’ capabilities for accessing relevant knowledge documents with the CA SDM knowledge management system
- Populate the knowledge repository from a variety of sources
- Create an effective environment for managing and delivering knowledge
- Enhance the efficient operation of your knowledge management system
- Attend a training on CA Service Desk Manager - Administration or equivalent experience
The CA Service Desk Manager - Managing Knowledge class is ideal for:
- Application Administrators
- Knowledge Manager/ Administrators
- System Administrators
- Implementation Consultants
- IT Architects
- Pre-Sales Consultants