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CA Service Desk Manager - Modify Forms and Database

( Duration: 2 Days )

This CA Service Desk Manager - Modify Forms and Database training course provides the broad spectrum of approaches to modify CA SDM to meet your unique needs: end-user personalization, system-wide configuration, and tool-based modification. On completion of this course, you will be prepared to modify CA SDM to match your business needs.

By attending CA Service Desk Manager - Modify Forms and Database workshop, delegates will learn to:

  • Adapt CA SDM to your business practices using Web Screen Painter (WSP) and Schema Designer.
  • Adapt the Service Desk browser interface to your business needs to add new functionality to your implementation of CA Service Desk.
  • Modify the look of CA SDM to match your branding.

  • Familiarity with SQL and database theory (highly recommended)
  • Familiarity with HTML and JavaScript (recommended)
  • Attend a training on CA Service Desk Manager - Administration or equivalent experience

The CA Service Desk Manager - Modify Forms and Database class is ideal for:

  • Service Desk Administrators
  • System Administrators
  • Implementation Consultants
  • Database Administrators - Development
  • Database Administrators – IT



Describe Form and Database Modification

  • Determine when to modify
  • Identify types of modification

Configure WSP

  • Describe WSP architecture
  • Identify WSP components
  • Set up WSP security permissions

Modify the CA SDM Database with Schema Designer

  • Describe the CA SDM schema
  • Modify the schema
  • Change a schema after publishing
  • Migrate schema changes from test to production

Modify the Web Interface

  • Describe the CA SDM Web interfaces
  • Modify existing forms
  • Create forms
  • Make forms available to users

Modify the Look of CA SDM

  • Modify Cascading Style Sheets (CSS)
  • Modify existing messages in the message catalog
  • Modify menu bars
  • Change default CA SDM branding

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.