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CA Service Desk Manager - Data Management

( Duration: 1 Day )

In CA Service Desk Manager - Data Management training course, you will increase the scope of information that is available and the relevance of the CMDB to a wider audience of stakeholders by using the TWA and SQL to add additional management data repositories (MDRs) to your CMDB.

By attending CA Service Desk Manager - Data Management workshop, delegates will learn to:

  • Gain an understanding of the relationship of configuration management and configuration items (CIs) to CA CMDB.
  • Efficiently deliver the correct data to CA CMDB through data reconciliation and the TWA.

  • Attend a training on CA Service Desk Manager - CMDB Population or equivalent practical knowledge

The CA Service Desk Manager - Data Management class is ideal for:

  • Configuration Administrators
  • Configuration Analysts



Identify Data Management Aspects of CA CMDB

  • Describe a data gold standard
  • Describe the reconciliation process
  • Describe data federation
  • Identify data management best practices
  • Identify methods for enforcing the CMDB gold standard

Stage Data Using the TWA

  • Describe the reconciliation process
  • Navigate the TWA
  • Load CIs and relationships into the TWA
  • Update transactions in the TWA using SQL queries

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
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  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.