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CA Service Desk Manager - CMDB Population

( Duration: 6 Days )

This CA Service Desk Manager - CMDB Population training course provides skills to manage configuration items (CIs) with CA CMDB Visualizer and how to populate the CA CMDB with data using the GRLoader. This course will enable you to quickly populate the CA CMDB with trusted data.

By attending CA Service Desk Manager - CMDB Population workshop, delegates will learn to:

  • Administer and enforce CI management to support business-critical IT functions.
  • Efficiently manage CIs using CMDB Visualizer.
  • Perform a bulk load or update of CIs using the GRLoader.

  • Basic Knowledge of CA Service Desk Manager - Solution

The CA Service Desk Manager - CMDB Population class is ideal for:

  • Configuration Managers
  • Configuration Administrators



Administer CA CMDB

  • Manage CIs with the CA SDM web interface
  • Organize CIs into families and classes
  • Update reference data
  • View data using the MDR Launcher

Edit CIs

  • Identify logging features
  • Edit CIs using the Edit in List function
  • Assign families to base object CIs
  • Assign and compare CIs using the versioning function

Manage CIs Using CA CMDB Visualizer

  • Search and display CIs and their relationships
  • Create filters

Import CI Information Using the GRLoader

  • Describe the GRLoader
  • Import data using the GRLoader
  • Describe GRLoader usage guidelines and considerations

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
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  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.