This CA Service Desk Manager - Configure Change Management training course provides skills to efficiently navigate through CA SDM and promptly handle a change order. By doing so, you can minimize the impact to the organization of any related incidents that might arise on the implementation of the change.s
By attending CA Service Desk Manager - Configure Change Management workshop, delegates will learn to:
- Align CA SDM change management functionality and application behavior to map to your business processes
- Apply the most efficient workflow to meet your situation
- Minimize the impact to the organization of any related incidents that might arise on implementation of the changeBuild tasks and create scripts to manage automated tasks used to provide support for end users
- Attend a training on CA Service Desk Manager - Administration or equivalent practical knowledge
The CA Service Desk Manager - Configure Change Management class is ideal for:
- Change Builders
- Change Managers
- Service Desk Administrators
- Implementation Consultants