This CA Service Desk Manager - Support Automation Integration training course is designed to show you how to use CA Support Automation to remotely address service desk issues effectively and efficiently.
By attending CA Service Desk Manager - Support Automation Integration workshop, delegates will learn to:
- Describe an overview of CA Support Automation, including its architecture, to enable you to easily use its functional components
- Describe key features of CA Support Automation, including Live Chat Assistance, Remote Control, and the End‐user Client, to see how automating your service desk support can reduce overall support costs and increase resolution rates
- Configure CA SDM for CA Support Automation to customize the product for your support environment according to your business needs
- Install CA Support Automation options to enable you to use the component for effective service desk management
- Describe CA Support Automation queue management to see how to direct support easily and appropriately
- Build tasks and create scripts to manage automated tasks used to provide support for end users
- Knowledge of CA Service Desk manager - Basic Administration
The CA Service Desk Manager - Support Automation Integration class is ideal for:
- Service Desk Administrators
- Service Desk Analysts
- Service Desk Managers
- System Administrators