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CA Service Operations Insight

( Duration: 4 Days )

The CA Service Operations Insight training course provides the foundations of the CA Service Operations Insight and includes hands-on exercises.

By attending CA Service Operations Insight workshop, delegates will learn to:

  • Configure CA SOI
  • Customize the operations console
  • Import services
  • Create a Service
  • Update an Existing Service Configuration
  • Establish Service Low Granularity
  • Create a Dynamic Service
  • Define Automatic Relationship Policy
  • Define an Enrich Event Policy
  • Define a Create New Event Policy
  • Respond to Alerts
  • Create an Alert Queue
  • Configure Audit Management
  • Define an Escalation Policy
  • Schedule Server Maintenance
  • Define SLAs
  • Configure Role-Based Security

  • Basic knowledge of the Windows Server operating system
  • Working knowledge of fundamental networking concepts
  • Basic knowledge of one or more infrastructure domain managers, such as, CA Spectrum, CA Unified Infrastructure Manager

  • Administrators
  • Operators
  • Application Developers
  • Business Analysts




  • Describe the basic concepts associated with CA SOI
  • Describe how to install and configure CA SOI
  • Describe how to work with CA SOI

Configure CA SOI

  • Describe the CA SOI architecture
  • Identify the concepts related to CA SOI
  • Describe the device correlation process

CA SOI Installation Planning

  • Plan for CA SOI Installation

CA SOI Deployment

  • Execute full CA SOI Deployment
  • Configure Help Desk Integration
  • Implement Disaster Recovery Scenarios

Configure CA SOI

  • Configure CA SOI

Employ the Operations Console

  • View the Operations Console panes
  • Customize the Operations Console
  • Run Locator searches

Work with Service Models

  • Describe service models
  • Import services
  • Configure service definitions

Work with Service Discovery

  • Describe the Service Discovery (SD) architecture
  • Navigate the SD policy editor
  • Define various SD policies
  • Employ SD command line operations and identify SD status

Work with Event Management

  • Describe Event Management
  • Define Event Management Policy
  • Configure Event Management

Respond to Alerts

  • View alert information
  • Manage alerts, alert queues and alert tables

View Object Audit Trails

  • View object audit trails

Manage Service Health

  • Define escalation policy
  • Define schedule maintenance
  • Define SLAs
  • Define EscalationAction Delay Timer

Configure Role-Based Security

  • Define a user group
  • Configure role-based security

Create and Manage Customers

  • Create and Manage Customers

Implement Reporting

  • Manage and organize reports

Employ the Service Dashboard

  • Navigate the Dashboard
  • Customize the Dashboard

Employ the Mobile UI

  • Describe the Mobile UI layout
  • Navigate Services on the Mobile UI
  • Navigate Alert Queues on the Mobile UI
  • Configure Mobile UI favorites
  • Deploy the Mobile UI

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.