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CA Business Service Insight - Implementation and Configuration

( Duration: 3 Days )

This CA Business Service Insight - Implementation and Configuration training course provides an understanding of the Service Delivery Configuration Management Database (CMDB) and Adapter configuration, and business logic scripting. It will also cover to administer and maintain CA Business Service Insight.

By attending CA Business Service Insight - Implementation and Configuration workshop, delegates will learn to:

  • Gain an understanding of the main features and benefits of CA Business Service Insight.
  • Determine the importance of SLM in obtaining real-time data.
  • Create frameworks, models, adapters, and contracts to effectively display data.
  • Create alerts to reduce or avoid risk.
  • Gather and compare data so management can make more informed decisions.
  • Prepare concise and timely reports and dashboards to enable management make more effective decisions.

  • Knowledge of scripting languages, such as VB script or SQL
  • Familiarity with managing data
  • Understanding of ITIL foundation

The CA Business Service Insight - Implementation and Configuration class is ideal for:

  • Application Architects
  • Application Support Specialists
  • Service Desk Analysts
  • System Administrators
  • Data Administrators



Describe CA Business Service Insight

  • Explain what CA Business Service Insight does
  • Describe key terminologies and their importance

Describe the CA Business Service Insight Architecture and Interface

  • Describe the architecture
  • Explore the interface for a typical contract

Perform Metric Modeling

  • Describe contract and metric modeling

Build the Framework


Create the Contract

  • Build the contract
  • Build metrics

Create the Adapters

  • Describe data source management
  • Explain how Service Delivery CMDB allocates resources
  • Create Adapters
  • Define Common Structures and Adapters

Perform Data and Event Management

  • Update raw data

Write Business Logic for Data

  • Define Business Logic

Create a Report, Alert, and Dashboard

  • Create a report
  • Create a dashboard
  • Create an alert

Build a Portfolio with Template Libraries

  • Build the Portfolio

Describe Administrative Functions

  • Describe CA Business Service Insight administrative architecture
  • Describe how to manage CA Business Service Insight data
  • Describe the Open API
  • Describe the security features
  • Describe the additional features

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.