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EncartaLabs

Retail Management

( Duration: 5 Days )

The Retail Management training course will provide the skills and knowledge required to work effectively in a retail environment. This course will provide essential skills needed to manage a small retail outlet, a section or department within a larger retail store, or a department within a larger business or franchise. You will learn to manage teams and people performance to achieve business objectives, including the recruitment, selection and induction processes, workforce planning and industrial relations matters.

COURSE AGENDA

1

Allocate work

2

Confirm performance standards

3

Code of conduct

4

Conduct risk analysis

5

Assess performance

6

Provide feedback

7

Manage follow up

8

Develop recruitment and selection

9

Induction policies and procedures

10

Recruit and select staff

11

Manage staff induction

12

Develop industrial relations strategies/policies

13

Implement Industrial relations strategies/policies and plans

14

Manage negotiations, conflict and disputes

15

Conflict management techniques / procedures

16

Control costs

17

Control budget

18

Store policy and procedures

19

Assess and interpret information

20

Propose expenditure

21

Maintain store accounting systems

22

Prepare store sales budgets

23

Negotiate budgets

24

Review sales team performance and procedures

25

Manage sales team territory coverage

26

Organise sales staff according to legislative obligations

27

Monitor product or service price and cost structures

28

Monitor and reset sales team objectives

29

Manage receipt, dispatch and storage of merchandise

30

Manage stock control

31

Control costs

32

Control budget

33

Propose expenditure

34

Maintain business accounting systems

35

Prepare business sales budgets

36

Set budget targets and monitoring mechanisms

37

Manage store merchandising

38

Manage housekeeping

39

Manage store pricing policies

40

Plan and manage store promotion

41

Plan financial management approaches

42

Implement financial management approaches

43

Monitor and control finances

44

Review and evaluate financial management processes

45

Manage store maintenance program

46

Manage retail equipment maintenance

47

Negotiate maintenance contracts

48

Identify facilities and space requirements

49

Analyse market

50

Analyse factors affecting stock levels and range requirements

51

Plan merchandise ranges

52

Introduce product ranges

53

Maximise profit

54

Rationalise stock

55

Research workforce requirements

56

Develop workforce objectives and strategies

57

Implement initiatives to support workforce planning objectives

58

Monitor and evaluate workforce trends

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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