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EncartaLabs

Restaurant Management

( Duration: 3 Days )

The Restaurant Management training course provides the knowledge and skills required to effectively manage a restaurant. This course will teach you to lead and manage people and teams and support and encourage team commitment to the organisation through leading by example and effective leadership. The course will teach you to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures.

In this course, you will learn to develop, implement and monitor an operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. You will also learn how to develop, monitor and adjust customer service practices, communicate and consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.

This course is ideal for Restaurant managers who have achieved operational and service skills and now require enhanced management skills to operate a restaurant.

COURSE AGENDA

1

Develop operational plan

2

Plan and manage resource acquisition

3

Monitor and review operational performance

4

Develop and implement consultation processes

5

Develop and implement contingency plans

6

Organisation’s policies, practices and procedures

7

Sell or serve alcohol responsibly

8

Assist customers to drink within appropriate limits

9

Prepare and serve standard drinks

10

Recognise erratic drinking patterns

11

Assess alcohol affected customers and identify customers to whom sale or service must be refused

12

Refuse to provide alcohol

13

Communication and conflict resolution skills

14

Develop quality customer service practices

15

Manage the delivery of quality service

16

Review changes in internal and external environments

17

Develop policies and procedures

18

Monitor and adjust customer service

19

Seek ongoing feedback

20

Assess the effectiveness of customer service practices

21

Follow hygiene procedures and identify food hazards

22

Report any personal health issues

23

Prevent food contamination

24

Prevent cross contamination by washing hands

25

Model high standards of performance and behaviour

26

Develop team commitment and cooperation

27

Manage team performance

28

Develop and clearly communicate plans and objectives

29

Communicate expectations, roles and responsibilities

30

Develop innovative approaches

31

Identify recruitment needs

32

Administer recruitment

33

Select staff

34

Organisational recruitment policies

35

Plan and organise induction programs

36

Provide information on health, safety and security

37

Monitor safe work practices

38

Coordinate consultative arrangements for the management of health, safety and security issues

39

Implement and monitor procedures for identifying hazards, assessing and controlling risks

40

Implement and monitor health, safety and security training

41

Maintain work health and safety records and reports

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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