The Quality Service Management training course will provide the knowledge and skills required to manage resources and systems to deliver quality client services within complex or changing circumstances.
Quality Service Management
( Duration: 12 Days )COURSE AGENDA
1
Manage service delivery to address client needs
2
Identify barriers to client services
3
Accurate records of client needs
4
Develop and implement performance indicators
5
Client involvement in negotiation and agreement on appropriate goals, strategies and outcomes
6
Identify strategies to deal with contingencies
7
Plan client service delivery
8
Routinely collect and analyse information on clients
9
Ensure services delivered reflect client needs and rights
10
Organisation and legislative guidelines
11
Ethical practices and duty of care
12
Review client services
13
Monitor changes in circumstances, environmental factors or alterations
14
Changing needs
15
Feedback on effectiveness
Encarta Labs Advantage
- One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
- All courses are delivered by Industry Veterans
- Get jumpstarted from newbie to production ready in a matter of few days
- Trained more than 50,000 Corporate executives across the Globe
- All our trainings are conducted in workshop mode with more focus on hands-on sessions
View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php
Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.
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