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EncartaLabs

Process Customer Complaints

( Duration: 3 Days )

The Process Customer Complaints training course will provide the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. In this course, you will learn to exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support.

COURSE AGENDA

1

Respond to complaints

2

Process customer complaints

3

Effective communication

4

Document and review reports

5

Refer complaints

6

Exercise judgement to resolve customer service issues

7

Analyse, explain and negotiate options

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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