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EncartaLabs

Frontline Management

( Duration: 8 Days )

The Frontline Management training course will provide the skills and knowledge required to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

The course covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. It also explores the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

COURSE AGENDA

1

Allocate work

2

Assess performance

3

Provide Feedback

4

Manage follow up

5

Model high standards of management performance and behaviour

6

Enhance organisation’s image

7

Make informed decisions

8

Plan to meet internal and external customer requirements

9

Ensure delivery of quality products and services

10

Monitor, adjust and review customer service

11

Develop operational plan

12

Plan and manage resource acquisition

13

Monitor and review operational performance

14

Plan financial management approaches

15

Implement financial management’s approaches

16

Monitor and control finances

17

Review and evaluate financial management processes

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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