The Frontline Management training course will provide the skills and knowledge required to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
The course covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. It also explores the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.