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EncartaLabs

Business Process Improvement (BPI)

( Duration: 3 Days )

In Business Process Improvement (BPI) training course, you will learn to employ a step-by-step BPI framework to guide effective process improvement activities in an organization. Throughout the course, you will also learn to apply core principles of BPI to your own business processes.

By attending Business Process Improvement (BPI) workshop, delegates will learn to:

  • Leverage core BPI skills to design and execute process change
  • Apply a Business Process Improvement Framework (BPIF) to create participants BPI approach
  • Derive Key Performance Indicators (KPIs) to measure improvement
  • Model "As-Is" and "To-Be" processes to identify innovation opportunities
  • Create and implement stakeholder buy-in

COURSE AGENDA

1

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills
2

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)
3

Analyzing the organizational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT
4

Developing a communication plan

  • Identifying key stakeholder's needs
  • Defining the phases of communication
5

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritization techniques
6

Enhancing your modeling skills

  • Evaluating modeling techniques and key principles
  • Modeling a cross-functional activity diagram
7

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)
8

Relating process measures to business drivers

  • Analyzing process performance
  • Recognizing the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction
9

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process
10

Designing appropriate success criteria

  • Optimizing vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process
11

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process
12

Maximizing stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase
13

Driving change in organizations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach
14

Facilitating acceptance in your organization

  • Determining organizational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan
15

Implementing continuous improvement

  • Recognizing the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders
16

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI
17

Focusing on feedback and measurement

  • Appraising BPI processes in organizations
  • Prioritizing changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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