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EncartaLabs

Boosting Customer Loyalty

( Duration: 4 Days )

The Boosting Customer Loyalty training course provide the skills and knowledge to Identify customers and their needs, meet customer needs and generate customer loyalty. You will be enabled to make unhappy customers happy and loyal customers. In this course, you will learn to develop improved strategies for meeting customers’ needs and identify problems or issues that result in lost sales.

COURSE AGENDA

1

Identify organisation’s market

2

Understand why it is necessary to assess and analyse markets

3

Identify your organisation’s customers

4

Explain what your organisation’s customers need and want

5

Differentiate between customer needs, wants and expectations

6

Develop improved strategies for meeting customer needs

7

Understand what it means to say that an organisation is customer focussed

8

Identify problems or issues that result in lost sales

9

Understand the need to build effective relationships with customers

10

Determine how value adding contributes to customer satisfaction

11

Identify effective methods of managing customer complaints and turning dissatisfied customers into loyal customers

12

Better understand why customers behave the way they do and how to handle different types of customers

13

Understand how to handle customer complaints properly and how to turn a complaining customer into a loyal customer and advocate

14

Better understanding the ways in which product/service offerings are matched to client/customer needs

15

Understand why organisations need a competitive edge and how success can be measured

16

Identify methods of collecting feedback and performance data that can be used to ensure customer needs are met now and into the future

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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