The BMC TrueSight Operations Management - Service Modelling training course will guide you through the basic concepts of Service Monitoring using TrueSight Operations Management. You will develop skills in: integrating TSOM with CMDB and Service Desk, working with service model using TrueSight Infrastructure Management Admin console, working with service model using Impact Model Designer, monitoring services from the TrueSight console and TrueSight Infrastructure Management Operator console, managing service impact model and BMC service resolution.
By attending BMC TrueSight Operations Management - Service Modelling workshop, delegates will:
- Learn concepts of service impact management and service modeling
- Understand service model components
- Learn to create a service model using TrueSight Infrastructure Management Admin Console
- Learn to create a service model using Impact Model Designer
- Learn to monitor services using TrueSight console and TrueSight Infrastructure Management Operator console
- Understand how to manage a service impact model
- Learn to assign events to the CIs
- Understand architecture and workflow of BMC Service Resolution
- Understand TSOM integration with BMC Service Desk
- Knowledge of BMC TrueSight Operations Management - Architecture and Components
Administrators and Consultants