BMC Remedy IT Service Management - Process Designer Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

The BMC Remedy IT Service Management - Process Designer training course provides BMC Remedy IT Service Management administrators with the concepts and skills needed to incorporate best practices when installing and configuring Process Designer. This course gives an overview of the Process Designer architecture and installation process, and reviews how to create, edit, and deploy Process Designer processes. Additionally, you will learn basic guidelines forimplementing processes in SRM and ITSM.

By attending BMC Remedy IT Service Management - Process Designer workshop, delegates will learn to:

Explain Process Designer architecture
Install Process Designer for use in out-of-the-box ITSM applications
Create, edit, view, and deploy processes
Implement processes in SRM
Attach processes to SRD
Describe how Process Designer integrates into incident, problem, change, and work order fulfillment requests

Knowledge of BMC Remedy IT Service Management

Administrators

Overview and Architecture

Explain ITSM Process Designer architecture
Describe how Process Designer components work together to give intelligent and interactive process control to ITSM applications
Review use-case examples
Provide a technical overview of how to create, deploy, link and use a process in a service request
Explore Process Designer capabilities in finer detail

Installation

Explain how to determine compatibility
Demonstrate the end-to-end installation process for Process Designer
Explain how to troubleshoot issues
Provide best practices in configuring the server side ARID plug-in
Advise on maintaining and archiving Process Designer data records

Creating, Editing, and Deploying Processes

Launch the client
Create process templates
Maintain process templates
Gain knowledge of advanced process logic
Configure supporting data

Implementing Processes in SRM

Create, attach, and use Process Designer processes with SRM
Explain the functionality and use of specific automated process actions with SRM
Demonstrate use cases illustrating how Process Designer can be used to extend the SRM experience
Demonstrate the interactive integration objects that an end user will encounter

Implementing Processes in ITSM

Review how Process Designer works with ITSM applications
Review criteria for selecting Process Designer processes for ITSM requests
Use task actions
Use Process Designer Wizard to get user input, eliminating need for Remedy development or customization
Review the Process Designer graphical display for requests
Explain the steps for implementing Designer process in ITSM

Encarta Labs Advantage

One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
All courses are delivered by Industry Veterans
Get jumpstarted from newbie to production ready in a matter of few days

Trained more than 50,000 Corporate executives across the Globe
All our trainings are conducted in workshop mode with more focus on hands-on sessions